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Privacy Policy

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Privacy Policy

KWO considers it important to handle your personal data with care. We would like to inform you via this Privacy Statement about how we handle the collection of information about users of our website / webshop. By visiting and / or making a purchase on the website, you agree to the manner in which we process your data described below.

About our Privacy Policy

This Privacy Statement applies to any use of / visit to www.karperwereldshop.nl (hereinafter referred to as KWO) and any form of correspondence that you may have with KWO.  

KWO cares a lot about your privacy. We therefore only process data that we need for (the improvement of) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by KWO. The starting date for the validity of these conditions is 25/05/2018, with the publication of a new version the validity of all previous versions expires. This privacy policy describes which information about you is collected by us, what this information is used for and with whom and under what conditions this information can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us. If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About the data

Below you can read how we process your data, where we store it or have it stored, which security techniques we use and for whom the data is transparent.

Cookies

KWO uses cookies. A cookie is a small collection of data that is sent to your browser from a web server and stored on your computer's hard drive.

You can choose whether you want your browser to accept all cookies, selectively accept cookies or refuse all cookies. You can adjust these settings in the preferences menu of your browser. If you refuse all cookies, you cannot make full use of all products and services that KWO offers.

Google Analytics

Cookies from the American company Google are placed via our website as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website.

This processor may be obliged to provide access to this data under applicable laws and regulations. We collect anonymized information about the surfing behavior of visitors and share this data with Google. Google can interpret this information in conjunction with other datasets and in this way follow your movements on the internet. Google uses this information to offer, among other things, targeted advertisements ( Adwords ) and other Google services and products.

Web store software

Our webshop is developed with software from Lightspeed . Personal data that you make available to us for the benefit of our services will be shared with this party. Lightspeed has access to your data to provide us (technical) support, they will never use your data for any other purpose. Lightspeed is obliged to take appropriate security measures based on the agreement we have concluded with them. Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored.

Webhosting

TransIP:
We take web hosting from TransIP. TransIP processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. TransIP has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. TransIP is obliged to observe secrecy on the basis of the agreement.

E-mail and mailing lists

Mailchimp and Sendgrid:
We send our e-mail newsletters with MailChimp and / or Sendgrid . MailChimp and Sendgrid will never use your name and email address for their own purposes. At the bottom of every email that is sent automatically via our website you will see the ' unsubscribe ' link. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp and Sendgrid . MailChimp and Sendgrid use cookies and other internet technologies that make it clear whether emails are opened and read. MailChimp and Sendgrid reserve the right to use your data to further improve the service and to share information with third parties.

Google Mail:
We use the services of Google Mail for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Google Mail does not have access to our mailbox and we treat all our e-mail traffic confidentially.

Shappz:
We collect personal data, such as email, invoice and shipping address and telephone numbers. Our primary goal in collecting personal data is to allow you as a visitor to experience such a smooth, efficient and personalized shopping experience. For example, we contact customers who have left their shopping cart, have their birthday and have registered when a product is back in stock. This process is performed by the company Shappz (shappz.com). Shappz does not share data with external parties.


Payment processors

Mollie:
We use the Mollie platform to handle (part of) the payments in our webshop . Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data longer than is permitted by the legal terms.

 

Billink and Paypal:
To handle part of the payments in our web shop, we use the platform of Billink and Paypal , process your name, address and residence details and your payment details such as your bank account or credit card number. Billink and Paypal have taken appropriate technical and organizational measures to protect your personal data. Billink and Paypal reserve the right to use your data to further improve the service and to share (anonymised) data with third parties. In the case of a request for a deferred payment (credit facility), Billink and Paypal share personal information and information regarding your financial position with credit rating agencies. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of Billink 'and Paypal ' services for which they engage third parties. Billink and Paypal do not store your data for longer than allowed by the legal terms.

Privacy statement regarding payment via Billink:
The personal data and / or company data that KWO processes in the context of its business operations are (partly) used by it or by third parties to whom the claims assigned (transferred) are used for or with:

  1. Risk analyzes
  2. The prevention, detection and combating of fraud or irregularities

Payment must be made to Billink BV (hereinafter: " Billink ") within the set payment term .

After all, all rights under the claim have been transferred by us to Bíllink , which will take care of the collection of the claim. Your data will be checked and registered by us on behalf of Billink , this data can be used, among other things, for the collection of claims and verification of orders in the implementation of the acceptance policy of affiliated organizations.

Billink reserves the right to refuse the customer's request for payment on account. The payment term used is a strict deadline. In the event of late payment, the customer is therefore in default without notice of default and Billink is entitled to charge a contractual interest of 0.75% per month (whereby part of a month is regarded as a whole month) from the invoice due date. .

Bíllink is also entitled to charge extrajudicial collection costs to the customer under the law. In the case of business customers, Billink is also entitled to charge reminder and reminder costs to the customer, without prejudice to Billink 's right to charge the customer actually incurred costs if they exceed the amount thus calculated.

These costs amount to a minimum of 15% of the principal with a minimum of 40 euros for consumers and 75 euros for companies. Billink is also entitled to transfer the claim to a third party. What has been determined above with regard to Billink will in that case also transfer to the third party to whom the claim has been transferred.

Reviews

Webwinkelkeur:
We collect reviews via the platform of WebwinkelKeur . If you leave a review via Webwinkelkeur, you are obliged to provide your name, place of residence and email address. Webwinkelkeur shares this information with us, so that we can link the review to your order. WebwinkelKeur , also publishes your name and place of residence on your own website.

In some cases, Webwinkelkeur can contact you to explain your review. In the event that we invite you to leave a review, we will share your name and email address with WebwinkelKeur .

They only use this information for the purpose of inviting you to leave a review. Webwinkelkeur has taken appropriate technical and organizational measures to protect your personal data. Webwinkelkeur reserves the right to engage third parties for the provision of services, for which we have given permission to Webwinkelkeur. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which Webwinkelkeur engages third parties.

Shipping and Logistics

MyParcel and PostNL:
When you place an order with us, it is our job to have your package delivered to you. We use the services of MyParcel and PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with MyParcel and PostNL. MyParcel and PostNL only use this information for the execution of the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

Jordi Transport:
The Jordi Transport company, located at 46 Ambachtsweg in Utrecht, is our logistics partner for packing and processing orders. They retrieve the data directly from a protected environment of Lightspeed where they cannot access customer data. During order processing, they print the invoices and packing slips. The invoice is included in the package and the packing slip is kept for 1 month for the administration of Jordi Transport.

Billing and accounting

Admiprofs:
The KWO accounts are provided by Admiprofs (http://www.admiprofs.nl/). The tax return on incoming and outgoing invoices is handled by this office. Only personal data related to billing will be passed on to Admiprofs.

The purpose of the data processing

General purpose of the processing:
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing, with the exception of Carp Media BV's own services / products (KWO), such as the promotion of the KWO Membership . If you share information with us and we use this information to contact you at a later time - other than at your request - we will ask you for explicit permission.

Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data:
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation with tax and criminal investigations:
In some cases, KWO can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods:
We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request for forgetting. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.

Your rights:
Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.

In principle, in order to prevent misuse, we will only send copies and copies of your data to your email address already known to us. In the event that you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself.

We keep records of completed requests, in the case of a forget request we administer anonymised data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.

You have the right to submit a complaint to the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly. Right of inspection You always have the right to view the data that we process or have processed that relate to your person or that can be traced back to you. you can make a request to that effect to our contact person for privacy matters. you will receive a response to your request within 30 days.

If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.

Right of rectification:
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed at the e-mail address known to us.

Right to restriction of processing:
You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you remove the restriction.

Right to transferability:
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this, be carried out by another party. You can make a request to that effect to our contact person for privacy matters. you will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties. In all likelihood, we can no longer continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights:
You have the right, where appropriate, to object to the processing of your personal data by or on behalf of KWO. If you object, we will immediately stop the data processing pending the processing of your objection. If your objection is well-founded, we will provide you with copies and / or copies of data that we process or have processed and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling . We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However , you will always find the most recent version on this page . If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.

Contact details

Carp Media BV / KWO Webshop
Ambachtsweg 46
3542 DH Utrecht
The Netherlands

Telephone number: + 31 (0) 20 - 261 01 44 (Available every working day from 09:00 to 16:00) 
Whatsapp : + 31 (0) 6 - 138 841 56 (Available every working day from 09:00 to 16:00)
E-mail address: [email protected] 

Contact person for privacy matters: Jos Benders ([email protected])

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